GENERAL FAQ
Here at Doggy Denz, we understand that when making online purchases there are often questions you would like answers to.
We have compiled a list of the most frequently asked questions but remember if you can’t find what you are looking for email us on [email protected] or reach out on the live chat.
Why should I buy from you?
We are a local New Zealand company with over thirty years experience in the dog care and retail industry.
We offer unrivalled customer service to suit your needs and are happy to chat with you about anything you need to know.
Our products are built to last with our Doggy Denz a two-year warranty. When you shop with us you can relax, knowing that and we offer a 100% price guarantee online. It makes sense to shop with Doggy Denz!
How much is shipping?
How long will my order take to arrive?
Good things are worth waiting for!
Doggy Denz are all made to order. We currently have a 10 to 12 weeks waiting list. Please email or call us to discuss expected delivery times.
How do I know that my credit card details are safe with you?
We use encrypted SSL security to ensure that your credit card information is 100% safe on our site.
And we use Braintree payment gate, who are a PayPal Company
Do you have a physical address where we can view the products?
No. Doggy Denz is an online store although we are regular attendees of Coatsville Market in Auckland so come and catch up with us there!
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We'll keep you up-to-date with the latest discounts and news.
