027 585 2369 [email protected]
use coupon code doggy for $100 off a new order

Shipping And Returns



Delivery Time:


Good things come to those who wait! Doggy Denz is proving to be so popular that we currently have a 8-10 week turn around. We will be in touch with you immediately should there be any change in delivery time.



Order Confirmation:


As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. 


Order Shipment:


If your order is stock and we process the charges to your credit card, your item will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected]




Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  In the unlikely event that your item(s) does arrive damaged, please contact us immediately with photos of the damage at [email protected]


Cancellations & Refunds:


All orders cancelled because of a change of mind are subject to a $20 administration fee, regardless of whether your order has shipped.  If you order has been shipped, you (the buyer) will also be responsible for actual return shipping charges, plus the original cost of shipping.

Refunds will only be issued to the original credit card used when placing your order. There will also be a restocking fee of $20, which is a warehouse cost.


Paypal and Credit cards will not have fees held back other than the administration fee and restocking fee.



Stay in the Loop

We'll keep you up-to-date with the latest discounts and news.

Got a Question?

Call Us +64 27 585 2369 

Email Us [email protected]

Mon-Fri 9am-5pm NZST/NZDT.